:supertrace: About Supertrace
Supertrace is deploying the world’s first AI network engineer that is built to self provision, build and heal networks at scale. We're building a suite of agents that will form the collective intelligence of the world's smartest network engineer.
About Supertrace AI
🗺️ Role Overview
We are seeking our second “Human” Senior Network Engineer for a one of a kind role in training automations and LLMs with network engineering reasoning.
In this role, you will play a pivotal role in engaging with our customers (network operators), our engineering team and our design team to help shape how our AI understands, responds to, and resolves real-world network issues.
This position is ideal for someone with extensive experience in network automation, a strong background in operational troubleshooting, and with superb communication skills.
You will be joining a team of ~7 engineers and expected to own projects from end to end while driving the pace of product development on the team.
📍 Location
New York City, NY (Hybrid, office 4 days a week)
📔 Key Responsibilities
- Collaborate with Software team to codify network engineering concepts, agentic LLM workflows, and networking troubleshooting logic.
- Define and refine automation scripts to address common network tasks, anomalies, and outages.
- Identify gaps in AI reasoning and provide detailed guidance to improve model performance.
- Develop and maintain network engineering scenarios to evaluate and enhance AI capabilities.
- Provide feedback and insights on AI-driven automations to ensure accuracy, efficiency, and reliability.
- Serve as a subject matter expert for network protocols, systems, and operational best practices.
- Partner with product and development teams to align AI capabilities with user needs.
✅ Requirements
- 7+ years of professional experience in network engineering with a focus on automation.
- Strong understanding of network protocols (e.g., BGP, OSPF, MPLS), troubleshooting, and operational workflows.